This Agreement governs your use of GlovesPro Winter’s website (the "Site") and purchase of winter gloves (the "Products"). By placing an order or using the Site, you confirm acceptance of these terms.
1.1 Eligibility: You must be ≥16 years old (or have parental consent if under 16) and provide true, accurate information (name, delivery address, phone number) .
1.2 Rule Hierarchy: This Agreement supersedes other communications, but Subsidiary Rules (e.g., Return Policy) that benefit you shall prevail .
1.3 Agreement Changes: We may update terms via Site announcement；continued use implies acceptance .
2.1 Order Confirmation: Your order is confirmed only when we send a "Order Accepted" email. We reserve the right to cancel if stock is unavailable .
2.2 Delivery Scope: COD is available in most European cities—verify your zip code at checkout .
2.3 Address Responsibility: Incorrect addresses causing delivery delays/loss are your responsibility .
3.1 Payment Method: Only cash payment is accepted upon delivery—no prepayment required .
3.2 Payment Amount: Pay the discount price stated in your order confirmation (no hidden COD fees) .
3.3 Failed Payment: If you cannot pay on delivery, the courier will reschedule once or cancel the order (no penalties) .
3.4 Refusal of Delivery: Unreasonable refusal may restrict future orders .
4.1 Size & Fit: Refer to the Product Page size chart; we are not liable for incorrect size choices .
4.2 Quality Guarantee: Products comply with described standards. Defects must be reported within 3 days of delivery .
4.3 Intellectual Property: Site content (images, descriptions) is our property—no reproduction allowed .
5.1 Data Collection: We only collect necessary info (name, address, phone) for order processing .
5.2 Data Use & Sharing: Your data is used for delivery/customer service only—never sold/rented to third parties .
5.3 Data Rights: You may request data access/deletion via grualccuy@gmail.com .
5.4 Security: Encrypted servers protect your data per EU GDPR rules .
6.1 Return Period: Unused/undamaged Products may be returned within 30 days of delivery .
6.2 Return Process: Email support with your order ID to get a free return label .
6.3 Refund Method: COD refunds are processed via bank transfer within 5 business days .
6.4 Defective Products: We offer free replacements or full refunds (provide issue photos) .
7.1 We are not liable for:
7.2 No clause excludes liability for fraud or gross negligence .
8.1 Governing Law: EU consumer protection laws apply .
8.2 Resolution Steps: First negotiate with grualccuy@gmail.com; unresolved disputes go to our local arbitration .
9.1 We may terminate your account for violating this Agreement (e.g., fraud) with 7-day notice .
9.2 You may cancel your account anytime—we delete your data per GDPR requirements .